10 hard skills or competencies (industry competencies) for Bakery Clerk
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Cites how the Food and Drug Administration (FDA) ensures proper handling, storage, cleaning, and sanitation procedures.
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Level 2 Behaviors
(Light Experience)
Follows cleaning and sanitization protocols for equipment, utensils, and surfaces that come into contact with food.
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Level 3 Behaviors
(Moderate Experience)
Helps conduct risk assessments of our facility to determine potential contamination and safety hazards.
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Level 4 Behaviors
(Extensive Experience)
Manages reviews and revision of our policies and procedures to ensure compliance with updated food codes.
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Level 5 Behaviors
(Mastery)
Keeps updated on FDA regulations impacting food preparation standards.
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Skill definition-Properly handling, storing, and maintaining food products in a safe and hygienic manner to prevent contamination, spoilage, and foodborne illnesses.
Level 1 Behaviors
(General Familiarity)
Explains clearly the storage and handling requirements for ingredients, materials, and products.
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Level 2 Behaviors
(Light Experience)
Completes necessary documentation, such as temperature logs, and reports any instances of non-compliance.
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Level 3 Behaviors
(Moderate Experience)
Mitigates potential food safety hazards in storage areas, including chemical contamination and pest infestation.
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Level 4 Behaviors
(Extensive Experience)
Develops systematic procedures for monitoring hazard controls to maintain a hygienic environment.
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Level 5 Behaviors
(Mastery)
Revises the food safety program and prepares it for external review and approval by the relevant authorities.
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5 general skills or competencies (Job family competencies) for Bakery Clerk
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Describes the difference between customer engagement and customer interaction.
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Level 2 Behaviors
(Light Experience)
Greets and assists customers in selecting right products or services based on their preferences.
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Level 3 Behaviors
(Moderate Experience)
Determines customer pain points or challenges to create customer-centered solutions and resolve their concerns.
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Level 4 Behaviors
(Extensive Experience)
Leverages customer service metrics in evaluating and improving engagement strategies and programs.
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Level 5 Behaviors
(Mastery)
Develops strategic plans and promotional activities to build customer awareness and generate sales.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Discusses the possible work hazards for not complying with safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Records performed tasks according to the specified safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Implements departmental safety policies and procedures to ensure a hazard-free work environment.
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Level 4 Behaviors
(Extensive Experience)
Modifies our existing safety policies and procedures to meet regulatory requirements and standards.
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Level 5 Behaviors
(Mastery)
Designs and delivers training programs to educate employees on our updated safety policies and procedures.
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9 soft skills or competencies (core competencies) for Bakery Clerk
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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Summary of Bakery Clerk skills and competencies
There are 10 hard skills for Bakery Clerk, FDA Food Code Compliance, Food Handling and Storage, Cross Merchandising, etc.
5 general skills for Bakery Clerk, Customer Engagement, Safety Policies and Procedures, Promotion, etc.
9 soft skills for Bakery Clerk, Scheduling, Products And Services, Standard Operating Procedures (SOP), etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Bakery Clerk, he or she needs to be proficient in Scheduling, be proficient in Products And Services, and be proficient in Standard Operating Procedures (SOP).